Refund policy

Return & Refund Policy

Effective Date: 2026-11-03
Applicable for USA & Canada customers.

14-Day Return Policy

You may request a return within 14 days after the last item in your order has been delivered.

Return Shipping & Restocking Fee

You are responsible for arranging and paying for your own return shipping costs.
Please note that a 30% restocking fee will be deducted from your refund.

Order Cancellation

You may request to cancel your order or remove items from your order within 15 minutes of placing it. After 15 minutes, orders enter our processing system and cannot be canceled or modified.

How to Initiate a Return or Cancellation

Whether a return or order cancellation request is accepted depends on the terms above as well as your statutory rights under applicable laws.

  • Contact Us First: Please contact our support team at cn835310183@gmail.com before returning any items.
  • Return Instructions: If your return request is approved, we will provide you with instructions on how and where to send your package to complete the return.
  • Unauthorized Returns: Items sent back to us without first requesting a return will not be accepted.
  • Cancellation Requests: To initiate a cancellation request within the 15-minute window, please contact us immediately.

Eligible Items

All items must be unused, unwashed, undamaged, and in the same condition you received them, with original packaging and tags intact. Valid for all jewelry and unopened pet supplies.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Worn, scratched, oxidized, or used jewelry
  • Opened, used, or contaminated pet products
  • Custom personalized items and engraved products
  • Final sale / clearance items
  • Returns requested outside the 14-day window

Refund Processing

Once your return is received and inspected, your refund (minus the 30% restocking fee) will be processed within 3-10 business days to your original payment method. Actual arrival time depends on your payment provider.

Damaged & Defective Items

Please inspect your order upon delivery and contact us within 7 days after delivery with photo or video proof if the item is defective, damaged, or incorrect. We offer a full refund, free replacement, or partial compensation.