Privacy Policy

Privacy Policy

Effective Date: 2026-11-03

Chuvan operates this store and website (including all related information, content, features, tools, products, and services) to offer you, the customer, a tailored shopping experience (the "Services"). Chuvan is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our Services, make a purchase or other transaction, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any part of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your personal information as described herein.

Personal Information We Collect or Process

"Personal information" refers to information that identifies you or someone else, or that can reasonably be linked to you or someone else. It does not include information collected anonymously or de-identified so that it cannot identify or be reasonably linked to you. Depending on how you interact with our Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal information (including inferences drawn from this information):

  • Contact Details: including your name, address, billing address, shipping address, phone number, and email address.
  • Financial Information: including credit/debit card numbers, payment details, financial account information, transaction details, payment methods, and payment confirmations.
  • Account Information: including your username, password, security questions, preferences, and other account configurations.
  • Transaction Information: including items you view, add to cart, add to wishlist, purchase, return, exchange, or cancel, and your past purchase history.
  • Communications with Us: including information you provide when communicating with us (such as customer support inquiries and feedback).
  • Device Information: including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage Information: including information regarding your interaction with the Services, such as how and when you navigate, search, or interact with our site.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you: when you create an account, browse or use our Services, communicate with us, place an order, or otherwise provide us with information.
  • Automatically through the Services: collected from your device when you visit or use our website, including through cookies and similar tracking technologies.
  • From our service providers: when we engage third parties to provide technical support, order fulfillment, payment processing, or customer support on our behalf.
  • From partners or other third parties: as permitted by law.

How We Use Your Personal Information

Depending on how you interact with us or the specific services you use, we may use your personal information for the following purposes:

  • Providing, Customizing, and Improving the Services: to fulfill our contract with you, process payments, fulfill orders, record preferences and interested items, send order and account notifications, handle returns and exchanges, post customer reviews, and personalize your shopping experience (such as recommending products related to your past purchases).
  • Marketing and Advertising: to send marketing, promotional, and advertising communications via email, SMS, or postal mail; and to display relevant advertisements on our Services or external platforms based on your browsing and purchase history. You may unsubscribe from marketing messages at any time.
  • Security and Fraud Prevention: to verify accounts, provide secure checkout, detect, investigate, and prevent fraudulent, illegal, or malicious activities, protect public safety, and secure our Services. You are responsible for safeguarding your account credentials.

We do NOT sell your personal information.

Cookies and Tracking Technologies

We use essential cookies required for core site functionality. Analytics and marketing cookies help us understand customer behavior and optimize store performance. You can manage or disable cookies through your browser settings; however, disabling certain cookies may impact specific site features.

Third-Party Sharing & Disclosure

We only share your personal data with necessary third-party service providers who help us operate our business (such as shipping carriers, payment gateways, email providers, and customer support tools). Data will only be disclosed when required by law, and all third parties are required to adhere to applicable data protection regulations.

Data Retention & Security

We retain order and transaction records as required by tax and legal obligations. Marketing data ceases upon unsubscription. We employ industry-standard encryption and access controls to protect your information; however, no internet transmission can be guaranteed 100% secure.

Your Rights

Depending on where you live (including under the California Consumer Privacy Act and Canada PIPEDA), you have the right to request access to, correction of, or deletion of your personal data. To exercise any of these rights, please contact our support team at cn835310183@gmail.com.