FAQ

Currently, our store temporarily only accepts PayPal for all online orders. PayPal provides a safe, seamless, and protected checkout experience. (You can also pay with your credit or debit card through PayPal's guest checkout even if you do not have a PayPal account).

We currently do not offer Cash on Delivery (COD) services. All orders must be paid in full online via PayPal prior to dispatch.

Our store prices are set in USD ($). When checking out via PayPal, if your funding source or card is in another currency (such as CAD), PayPal will automatically convert the amount at the current exchange rate upon checkout.

We provide reliable Standard Tracked Delivery to the United States and Canada, ensuring your parcel is tracked door-to-door with leading regional carriers.

Orders are typically processed and prepared for shipment within 1 to 3 business days (3 to 5 business days during peak holiday periods). Once shipped, you will receive an email with your tracking number.

If you need to update your shipping address, please contact us at cn835310183@gmail.com immediately with your order number. We can update it as long as the parcel has not yet been dispatched.

Please first check with neighbors, building management, and around your porch. If the package cannot be found, contact your local postal carrier with your tracking number. If it remains unresolved, email us at cn835310183@gmail.com and we will investigate.

If your parcel arrives damaged or is confirmed lost in transit, please notify us within 7 days of delivery with photos of the package and item. Once confirmed, we will provide a full refund or send a free replacement.

Yes, we regularly offer free shipping promotions on qualifying orders. Check our top announcement banner or our Shipping Policy page for current free delivery thresholds.

We currently focus on serving customers in the United States and Canada to ensure optimal transit times and quality service.

Orders are fulfilled and dispatched directly from our verified partner fulfillment centers to ensure prompt, secure door-to-door delivery.

Once your package is on its way, you will receive a shipping confirmation email containing a tracking number. You can click the tracking link directly in the email or enter your tracking number on our order tracking page.

You can request to cancel your order by emailing cn835310183@gmail.com as soon as possible. If your order has not entered the fulfillment or customization process, we will cancel it and issue a full refund.

If you ordered a personalized or engraved item and need to correct the inscription, please contact us within 2 hours of placing the order. Once production has started, custom inscriptions cannot be modified.

Please first check your shipping confirmation email to see if items were dispatched in separate parcels. If an item is truly missing, contact us at cn835310183@gmail.com with photos of the parcel and packing slip, and we will send out the missing item immediately.

We apologize for the error! Please email us at cn835310183@gmail.com within 7 days of receipt with photos of the incorrect item and shipping label. We will promptly reship the correct item to you at no extra charge.