Delivery & Shipping
Shipping Policy
Effective Date: 2026-09-06
Processing Time
All orders are processed within 1-3 business days after payment confirmation. Weekends and US/Canadian public holidays are excluded. During peak seasons (Black Friday, Christmas, New Year), processing may take 3-5 business days.
Shipping Area
We only ship to the United States and Canada. No other international destinations are available.
Delivery Time
- USA Standard Shipping: 5-10 business days
- Canada Standard Shipping: 7-12 business days
Delivery delays may occur due to weather, customs clearance, or peak logistics periods, which are beyond our control.
Customs & Taxes
All import duties, sales tax, GST/HST, and customs fees are the buyer’s responsibility. We do not cover any destination taxes or customs charges.
Order Tracking
Once your order ships, a tracking number will be sent to your registered email. You can track your package online. Please reach out to support if there is no update over 10 days.
Lost & Damaged Packages
- If marked delivered but not received: please check your mailbox, property management or neighbours first, then contact us.
- Damaged, wrong, or missing items: Please contact us within 7 days after delivery with photo evidence. We offer free replacement or full refund.
- Confirmed lost parcels: choose full refund or free reshipment.
Shipping Address Responsibility
Please provide a complete and accurate US/Canada shipping address, zip code and phone number. We are not responsible for lost or returned parcels caused by incorrect address, delivery refusal or unsuccessful delivery.